You have a problem regarding your benefits

It is our aim to make sure your benefits are paid efficiently and with the minimum of fuss or inconvenience. In the unlikely event that you should have a complaint relating to your benefits, please contact Towers Watson by email or in writing to:.

Nortel Networks UK Pension Plan
c/o Towers Watson Limited
PO Box 311
Redhill
Surrey
RH1 1YH

We will get in touch with you, to talk through any issues you may have and then make every effort to resolve the situation to your satisfaction.

If, for whatever reason, the dispute cannot be resolved, you may refer to the Plan’s Internal Dispute Resolution Procedure, details of which are available from Towers Watson.

To request an Internal Dispute Resolution process leaflet please write to

The Chairman of the ADB Committee
Nortel Networks UK Pension Plan
c/o Towers Watson Limited
PO Box 311
Redhill
Surrey
RH1 1YH

The ADB Committee will review your complaint and try to reach a satisfactory solution. Any issues that cannot be resolved here may then be referred to the Board of Trustees of the Plan

Should all of these channels fail to find a resolution to your complaint, it may be referred to The Pensions Advisory Service (TPAS) and then the Pensions Ombudsman, at the following addresses:

TPAS
11 Belgrave Road, London SWIV lRB
Tel: 0845 601 2923

The Pensions Ombudsman
11 Belgrave Road, London SWIV IRB
Tel: 020 7834 9144

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